Should you need to return your purchase, you have 7 days from receiving your order to arrange your exchange or return.
Returned items must comply with our returns policy:
1. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
2. Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
3. When trying on footwear, please take care not to mark the soles or damage the shoe box.
4. Candle products must be returned unopened and unused, with the seals of any packaging still intact.
5. Socks and underwear items are non-refundable.
6. Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
7. Return postage is liable to customer, unless over CNY200 purchasing, or classified as damaged/defective item.
Once your return has been received and accepted, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way.
It is our aim that every item arrives in great condition. If you receive an item in a damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.